{"id":4207,"date":"2025-11-21T15:21:35","date_gmt":"2025-11-21T14:21:35","guid":{"rendered":"https:\/\/www.ca-autobank.be\/?page_id=4207"},"modified":"2025-11-21T15:53:41","modified_gmt":"2025-11-21T14:53:41","slug":"accessibilite","status":"publish","type":"page","link":"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/","title":{"rendered":"Accessibilit\u00e9"},"content":{"rendered":"\n        <div\n            id=\"block_41b337f3-37e7-4325-a83e-7c5c90b54320\"\n            class=\"wp-block internal-header-block \"\n                    >\n\n        <h1><strong>Accessibilit\u00e9<\/strong><\/h1>\n\n\n        <\/div>\n    \n\n\n\n\n\n\n        <div\n            id=\"block_1ccd2d5b-0cca-4e39-838e-71700b71b93c\"\n            class=\"wp-block rich-text-block rich-text-block-bg-transparent \"\n                    >\n\n        \n<div class=\"cms-txt\"><h2><strong>Contexte r\u00e9glementaire<\/strong><\/h2>\n<p>La Loi Europ\u00e9enne sur l&rsquo;Accessibilit\u00e9 (LAA) \u2013 Directive (UE) 2019\/882 \u2013 introduit des exigences communes en mati\u00e8re d&rsquo;accessibilit\u00e9 pour les produits et services num\u00e9riques, tels que les sites web, les applications mobiles, les services bancaires et de paiement. \u00c0 partir du 28 juin 2025, ces obligations s&rsquo;appliqueront \u00e9galement aux grandes entreprises comme CA Auto Bank S.p.A., qui devront assurer une exp\u00e9rience num\u00e9rique accessible \u00e0 tous les utilisateurs, y compris les personnes handicap\u00e9es.<\/p>\n<p>La LAA s&rsquo;applique \u00e0 un large \u00e9ventail de produits et services, notamment :<\/p>\n<ul>\n<li>Les sites web et les applications mobiles ;<\/li>\n<li>Les services bancaires et de paiement num\u00e9riques ;<\/li>\n<li>Les services de commerce \u00e9lectronique, de transport et les plateformes num\u00e9riques.<\/li>\n<\/ul>\n<p>En Belgique, le cadre l\u00e9gislatif national qui transpose la LAA est en cours d&rsquo;\u00e9laboration ou d&rsquo;adaptation. Cependant, l&rsquo;Arr\u00eat\u00e9 royal du 29 novembre 2018 (relatif \u00e0 l&rsquo;accessibilit\u00e9 des sites internet et des applications mobiles des organismes du secteur public) \u00e9tablit d\u00e9j\u00e0 des normes \u00e9lev\u00e9es pour l&rsquo;accessibilit\u00e9 num\u00e9rique bas\u00e9es sur le standard europ\u00e9en EN 301 549. La LAA ne remplace pas ces dispositions nationales mais \u00e9largit leur port\u00e9e et harmonise les r\u00e8gles au niveau europ\u00e9en, \u00e9tendant les obligations \u00e0 un plus grand nombre d&rsquo;acteurs priv\u00e9s.<\/p>\n<p>En ce qui concerne les exigences techniques, les sites web ou les applications sont consid\u00e9r\u00e9s comme accessibles si les \u00e9l\u00e9ments suivants sont garantis (conform\u00e9ment aux principes g\u00e9n\u00e9raux de la LAA et des normes techniques associ\u00e9es) :<\/p>\n<ul>\n<li>L&rsquo;utilisabilit\u00e9 du contenu du service par l&rsquo;utilisateur ;<\/li>\n<li>L&rsquo;utilisabilit\u00e9 des informations propos\u00e9es, caract\u00e9ris\u00e9e par :\n<ul>\n<li>Facilit\u00e9 et simplicit\u00e9 d&rsquo;utilisation, en veillant, entre autres, \u00e0 ce que les actions \u00e0 effectuer pour obtenir des services et des informations soient toujours uniformes.<\/li>\n<li>Efficacit\u00e9 d&rsquo;utilisation, garantissant, entre autres, la s\u00e9paration entre le contenu, la pr\u00e9sentation et les modes de fonctionnement des interfaces, ainsi que la possibilit\u00e9 de rendre l&rsquo;information disponible via diff\u00e9rents canaux sensoriels.<\/li>\n<li>Efficacit\u00e9 d&rsquo;utilisation et r\u00e9activit\u00e9 aux besoins de l&rsquo;utilisateur, en veillant, entre autres, \u00e0 ce que les actions requises pour obtenir correctement les services et les informations soient ind\u00e9pendantes du dispositif utilis\u00e9 pour l&rsquo;acc\u00e8s.<\/li>\n<li>Satisfaction d&rsquo;utilisation, garantissant, entre autres, l&rsquo;acc\u00e8s au service et aux informations sans inconv\u00e9nients ou contraintes injustifi\u00e9s pour l&rsquo;utilisateur.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Dans sa formulation la plus r\u00e9cente, l&rsquo;application de cette l\u00e9gislation (Loi Europ\u00e9enne sur l&rsquo;Accessibilit\u00e9 &#8211; LAA) a \u00e9t\u00e9 \u00e9tendue \u00e0 diverses cat\u00e9gories, y compris les grandes entreprises, dont CA Auto Bank S.p.A.<\/p>\n<\/div>\n\n\n        <\/div>\n    \n\n\n        <div\n            id=\"block_4f93f3c4-fdab-4434-a22d-fd0a77c6b413\"\n            class=\"wp-block file-download-block \"\n                    >\n\n        \n<div class=\"file-download-block--container\">\n            \n\n    <div class=\"file-download\">\n        <a\n            href=\"https:\/\/www.ca-autobank.be\/wp-content\/uploads\/sites\/3\/2025\/11\/Accessibility-Declaration-FR.pdf\"\n            target=\"_blank\"\n            class=\"\"\n            title=\"T\u00e9l\u00e9charger D\u00e9claration d'accessibilit\u00e9 du site web www.ca-autobank.com\"\n        >\n\n            \n            <div><strong>D\u00e9claration d&rsquo;accessibilit\u00e9 du site web www.ca-autobank.com<\/strong><\/div>\n\n                    <\/a>\n                <div class=\"file-download__option\">\n            <div class=\"file-view-icon\">\n                <a\n                    href=\"https:\/\/www.ca-autobank.be\/wp-content\/uploads\/sites\/3\/2025\/11\/Accessibility-Declaration-FR.pdf\"\n                    target=\"_blank\"\n                    title=\"Voir D\u00e9claration d'accessibilit\u00e9 du site web www.ca-autobank.com\"\n                >\n                    Voir                    <img decoding=\"async\"\n                        src=\"https:\/\/www.ca-autobank.be\/wp-content\/themes\/CAAB\/assets\/img\/icons\/view-file.svg\"\n                        alt=\"\"\n                    \/>\n                <\/a>\n            <\/div>\n            <div class=\"file-download-icon\">\n                <a\n                    href=\"https:\/\/www.ca-autobank.be\/wp-content\/uploads\/sites\/3\/2025\/11\/Accessibility-Declaration-FR.pdf\"\n                    download\n                    target=\"_blank\"\n                    title=\"T\u00e9l\u00e9charger D\u00e9claration d'accessibilit\u00e9 du site web www.ca-autobank.com\"\"\n                >\n                    T\u00e9l\u00e9charger                    <img decoding=\"async\"\n                        src=\"https:\/\/www.ca-autobank.be\/wp-content\/themes\/CAAB\/assets\/img\/icons\/download.svg\"\n                        alt=\"\"\n                    \/>\n                <\/a>\n            <\/div>\n        <\/div>\n        \n    <\/div>\n\n<\/div>\n        <\/div>\n    \n\n\n\n\n\n\n        <div\n            id=\"block_b7f912d9-01ec-4b9f-bdeb-51302e583c91\"\n            class=\"wp-block spacer-block \"\n                    >\n\n        \n<div class=\"spacer-100\"><\/div>\n\n\n        <\/div>\n    \n\n\n\n\n\n\n        <div\n            id=\"block_aeb5d5e4-8597-40c0-b5eb-0133e9df2373\"\n            class=\"wp-block rich-text-block rich-text-block-bg-transparent \"\n                    >\n\n        \n<div class=\"cms-txt\"><h2><strong>Signalements<\/strong><\/h2>\n<p>La l\u00e9gislation pr\u00e9voit \u00e9galement que toute personne int\u00e9ress\u00e9e puisse notifier aux entit\u00e9s auxquelles la loi s&rsquo;applique tout manquement des sites web et applications aux principes d&rsquo;accessibilit\u00e9. En ce qui concerne CA Auto Bank S.p.A., tout signalement concernant l&rsquo;accessibilit\u00e9 peut \u00eatre soumis via l&rsquo;adresse e-mail <a href=\"mailto:customercare.belux@ca-autobank.com\">customercare.belux@ca-autobank.com<\/a>. Le signalement doit imp\u00e9rativement inclure l&rsquo;URL du site web ou le nom de l&rsquo;application auquel il fait r\u00e9f\u00e9rence. CA Auto Bank S.p.A. s&rsquo;engage \u00e0 r\u00e9pondre aux signalements dans un d\u00e9lai de 30 jours \u00e0 compter de leur r\u00e9ception.<\/p>\n<p>Si la r\u00e9ponse est jug\u00e9e insatisfaisante ou en l&rsquo;absence de r\u00e9ponse dans le d\u00e9lai susmentionn\u00e9, la partie int\u00e9ress\u00e9e peut soumettre un rapport \u00e0 l&rsquo;autorit\u00e9 de surveillance belge comp\u00e9tente pour les services bancaires et commerciaux, \u00e0 savoir l&rsquo;Inspection \u00e9conomique du SPF \u00c9conomie, via l&rsquo;adresse e-mail : <a href=\"mailto:toegankelijkheid-accessibilite@economie.fgov.be\">toegankelijkheid-accessibilite@economie.fgov.be<\/a>.<\/p>\n<\/div>\n\n\n        <\/div>\n    ","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-servicepage.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-4207","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accessibilit\u00e9 - CA Auto Bank Belgium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessibilit\u00e9 - CA Auto Bank Belgium\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/\" \/>\n<meta property=\"og:site_name\" content=\"CA Auto Bank Belgium\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-21T14:53:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ca-autobank.be\/wp-content\/uploads\/sites\/3\/2023\/04\/LOGO-CA-AUTO-BANK_1200x675.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/\",\"url\":\"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/\",\"name\":\"Accessibilit\u00e9 - CA Auto Bank Belgium\",\"isPartOf\":{\"@id\":\"https:\/\/www.ca-autobank.be\/fr\/#website\"},\"datePublished\":\"2025-11-21T14:21:35+00:00\",\"dateModified\":\"2025-11-21T14:53:41+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Start\",\"item\":\"https:\/\/www.ca-autobank.be\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Accessibilit\u00e9\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.ca-autobank.be\/fr\/#website\",\"url\":\"https:\/\/www.ca-autobank.be\/fr\/\",\"name\":\"CA Auto Bank Belgium\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.ca-autobank.be\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.ca-autobank.be\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.ca-autobank.be\/fr\/#organization\",\"name\":\"CA Auto Bank Belgium\",\"url\":\"https:\/\/www.ca-autobank.be\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.ca-autobank.be\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.ca-autobank.be\/wp-content\/uploads\/sites\/3\/2023\/04\/LOGO-CA-AUTO-BANK_696x696.png\",\"contentUrl\":\"https:\/\/www.ca-autobank.be\/wp-content\/uploads\/sites\/3\/2023\/04\/LOGO-CA-AUTO-BANK_696x696.png\",\"width\":696,\"height\":696,\"caption\":\"CA Auto Bank Belgium\"},\"image\":{\"@id\":\"https:\/\/www.ca-autobank.be\/fr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Accessibilit\u00e9 - CA Auto Bank Belgium","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/","og_locale":"fr_FR","og_type":"article","og_title":"Accessibilit\u00e9 - CA Auto Bank Belgium","og_url":"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/","og_site_name":"CA Auto Bank Belgium","article_modified_time":"2025-11-21T14:53:41+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.ca-autobank.be\/wp-content\/uploads\/sites\/3\/2023\/04\/LOGO-CA-AUTO-BANK_1200x675.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/","url":"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/","name":"Accessibilit\u00e9 - CA Auto Bank Belgium","isPartOf":{"@id":"https:\/\/www.ca-autobank.be\/fr\/#website"},"datePublished":"2025-11-21T14:21:35+00:00","dateModified":"2025-11-21T14:53:41+00:00","breadcrumb":{"@id":"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ca-autobank.be\/fr\/accessibilite\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ca-autobank.be\/fr\/accessibilite\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Start","item":"https:\/\/www.ca-autobank.be\/fr\/"},{"@type":"ListItem","position":2,"name":"Accessibilit\u00e9"}]},{"@type":"WebSite","@id":"https:\/\/www.ca-autobank.be\/fr\/#website","url":"https:\/\/www.ca-autobank.be\/fr\/","name":"CA Auto Bank Belgium","description":"","publisher":{"@id":"https:\/\/www.ca-autobank.be\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ca-autobank.be\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.ca-autobank.be\/fr\/#organization","name":"CA Auto Bank Belgium","url":"https:\/\/www.ca-autobank.be\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.ca-autobank.be\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.ca-autobank.be\/wp-content\/uploads\/sites\/3\/2023\/04\/LOGO-CA-AUTO-BANK_696x696.png","contentUrl":"https:\/\/www.ca-autobank.be\/wp-content\/uploads\/sites\/3\/2023\/04\/LOGO-CA-AUTO-BANK_696x696.png","width":696,"height":696,"caption":"CA Auto Bank Belgium"},"image":{"@id":"https:\/\/www.ca-autobank.be\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.ca-autobank.be\/fr\/wp-json\/wp\/v2\/pages\/4207","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ca-autobank.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ca-autobank.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ca-autobank.be\/fr\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ca-autobank.be\/fr\/wp-json\/wp\/v2\/comments?post=4207"}],"version-history":[{"count":6,"href":"https:\/\/www.ca-autobank.be\/fr\/wp-json\/wp\/v2\/pages\/4207\/revisions"}],"predecessor-version":[{"id":4260,"href":"https:\/\/www.ca-autobank.be\/fr\/wp-json\/wp\/v2\/pages\/4207\/revisions\/4260"}],"wp:attachment":[{"href":"https:\/\/www.ca-autobank.be\/fr\/wp-json\/wp\/v2\/media?parent=4207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}