{"id":4903,"date":"2025-12-05T15:20:51","date_gmt":"2025-12-05T14:20:51","guid":{"rendered":"https:\/\/www.ca-autobank.be\/whistleblowing\/"},"modified":"2025-12-05T16:05:33","modified_gmt":"2025-12-05T15:05:33","slug":"whistleblowing","status":"publish","type":"page","link":"https:\/\/www.ca-autobank.be\/fr\/whistleblowing\/","title":{"rendered":"Whistleblowing"},"content":{"rendered":"\n        <div\n            id=\"block_6571add3-09e9-4327-99f6-c3faa94430ae\"\n            class=\"wp-block internal-header-block \"\n                    >\n\n        <h1><strong>Whistleblowing<\/strong><\/h1>\n\n\n        <\/div>\n    \n\n\n\n\n\n\n        <div\n            id=\"block_d37503a3-31c1-4c80-9084-9b7d997a229f\"\n            class=\"wp-block rich-text-block rich-text-block-bg-transparent \"\n                    >\n\n        \n<div class=\"cms-txt\"><p>Le groupe CA Auto Bank (le \u00ab <strong>Groupe <\/strong>\u00bb) met tout en \u0153uvre afin que toutes ses activit\u00e9s soient conformes \u00e0 la r\u00e9glementation en vigueur et s\u2019inspirent des valeurs d\u2019int\u00e9grit\u00e9, de confiance, de responsabilit\u00e9, de transparence, de respect des diff\u00e9rences, d\u2019engagement, de professionnalisme et de confidentialit\u00e9.<\/p>\n<p>Le respect de ces valeurs est d\u2019une importance fondamentale pour promouvoir son image et pour pr\u00e9server sa r\u00e9putation fond\u00e9e sur la confiance et la fiabilit\u00e9.<\/p>\n<p>Dans cette optique et afin de permettre la diffusion de comportements \u00e9thiques, le Groupe a adopt\u00e9 un syst\u00e8me interne de signalisation (\u00ab <strong>Whistleblowing <\/strong>\u00bb) d\u2019anomalies pr\u00e9sum\u00e9es, de comportements suspects, d\u2019irr\u00e9gularit\u00e9s dans la conduite de l\u2019entreprise, d\u2019actes ou de faits pouvant constituer des violations des lois r\u00e9glementant l\u2019activit\u00e9 bancaire ou d\u2019autres conduites illicites, ainsi que des violations des principes et des r\u00e8gles de comportement contenus dans le Code de conduite de l\u2019entreprise.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>QUI PEUT EFFECTUER UNE SIGNALISATION ?<\/strong><\/p>\n<p>Peuvent effectuer une signalisation whistleblowing, \u00e0 titre d\u2019exemple non exhaustif :<\/p>\n<ul>\n<li>les employ\u00e9s et les travailleurs ind\u00e9pendants qui travaillent ou ont travaill\u00e9 pour le groupe\u00a0;<\/li>\n<li>les travailleurs ou les collaborateurs fournissant des biens ou des services ou r\u00e9alisant des activit\u00e9s en faveur de tierces parties et qui travaillent ou ont travaill\u00e9 pour le groupe\u00a0;<\/li>\n<li>les professionnels lib\u00e9raux et les consultants qui travaillent ou ont travaill\u00e9 pour le groupe\u00a0;<\/li>\n<li>les volontaires et les stagiaires (r\u00e9tribu\u00e9s et non r\u00e9tribu\u00e9s)\u00a0;<\/li>\n<li>les actionnaires (personnes physiques)\u00a0;<\/li>\n<li>les personnes ayant des fonctions d\u2019administration, de contr\u00f4le, de vigilance ou de repr\u00e9sentation.<\/li>\n<\/ul>\n<p>Ce syst\u00e8me permet de signaler, tout en garantissant une confidentialit\u00e9 maximale, des violations qui l\u00e8sent l\u2019int\u00e9r\u00eat public ou l\u2019int\u00e9grit\u00e9 de CA Auto Bank S.p.A. et des soci\u00e9t\u00e9s du groupe, d\u00e9couvertes par la personne dans le cadre professionnel ou sur la base de la relation juridique-\u00e9conomique existante avec le groupe, en prot\u00e9geant le lanceur d\u2019alerte de possibles repr\u00e9sailles ou discriminations.<\/p>\n<p>Le service Compliance, Supervisory Relations &amp; Data Protection de CA Auto Bank est la structure charg\u00e9e d\u2019assurer le bon d\u00e9roulement du processus.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>COMMENT EFFECTUER UN SIGNALEMENT ?<\/strong><\/p>\n<p>Les signalements d&rsquo;alerte peuvent \u00eatre soumis en utilisant les canaux sp\u00e9cifiques indiqu\u00e9s ci-dessous.<\/p>\n<ul>\n<li><strong>Canaux internes au sein du Groupe CA Auto Bank<\/strong><\/li>\n<\/ul>\n<p>Plus sp\u00e9cifiquement, le Groupe utilise une plateforme interne (\u00ab BKMS \u00bb), mise \u00e0 disposition par le Groupe Cr\u00e9dit Agricole, via laquelle il peut traiter les signalements.<\/p>\n<p>Le signalement peut donc \u00eatre effectu\u00e9, m\u00eame anonymement, apr\u00e8s avoir pris connaissance de la Politique de Confidentialit\u00e9 conform\u00e9ment au <a href=\"https:\/\/www.ca-autobank.be\/wp-content\/uploads\/sites\/3\/2025\/12\/Note-dinformation-sur-le-traitement-des-donnees-personnelles.pdf\" target=\"_blank\" rel=\"noopener\">RGPD<\/a> (R\u00e8glement G\u00e9n\u00e9ral sur la Protection des Donn\u00e9es \u2013 R\u00e8glement UE 2016\/679) par les canaux suivants :<\/p>\n<ul>\n<li>En acc\u00e9dant \u00e0 <a href=\"https:\/\/www.bkms-system.com\/bkwebanon\/report\/clientInfo?cin=3CAgr18&amp;c=-1&amp;language=fre\">la plateforme BKMS<\/a> et\/ou en acc\u00e9dant \u00e0 l&rsquo;intranet hub de CA Auto Bank dans la section \u00ab\u00a0Code de Conduite\u00a0\u00bb. La plateforme garantit la confidentialit\u00e9 de l&rsquo;entit\u00e9 signalante, des faits et des personnes impliqu\u00e9es dans le signalement. La plateforme permet d&rsquo;indiquer l&rsquo;entit\u00e9 du Groupe \u00e0 laquelle le signalement se r\u00e9f\u00e8re ; par e-mail \u00e0 l&rsquo;adresse suivante : <a href=\"mailto:whistleblowing@ca-autobank.com\">whistleblowing@ca-autobank.com<\/a> ; oralement ou par \u00e9crit, avec communication au Responsable de la Conformit\u00e9, des Relations de Surveillance &amp; de la Protection des Donn\u00e9es.<\/li>\n<\/ul>\n<p>En priorit\u00e9, les lanceurs d&rsquo;alerte sont encourag\u00e9s \u00e0 utiliser les canaux internes du Groupe. Dans certaines conditions, ils peuvent d\u00e9poser un signalement externe directement aupr\u00e8s des autorit\u00e9s comp\u00e9tentes.<\/p>\n<ul>\n<li><strong>Canaux externes au Groupe CA Auto Bank <\/strong><\/li>\n<\/ul>\n<p>En Belgique, il est possible de d\u00e9poser un signalement externe aupr\u00e8s de l&rsquo;Autorit\u00e9 des services et march\u00e9s financiers (FSMA) ou de la Banque Nationale de Belgique (BNB) si l&rsquo;une des conditions suivantes s&rsquo;applique au moment du signalement :<\/p>\n<ul>\n<li>L&rsquo;activation obligatoire du canal de signalement interne n&rsquo;est pas pr\u00e9vue dans le contexte de travail, ou celui-ci n&rsquo;est pas actif ou, m\u00eame s&rsquo;il est activ\u00e9, il n&rsquo;est pas conforme \u00e0 la r\u00e9glementation externe ;<\/li>\n<\/ul>\n<ul>\n<li>Le lanceur d&rsquo;alerte a d\u00e9j\u00e0 effectu\u00e9 un signalement interne qui n&rsquo;a pas \u00e9t\u00e9 suivi d&rsquo;effet ;<\/li>\n<\/ul>\n<ul>\n<li>Le lanceur d&rsquo;alerte a des motifs raisonnables de croire qu&rsquo;en cas de signalement interne, il ne serait pas trait\u00e9 efficacement ou que le signalement lui-m\u00eame pourrait donner lieu \u00e0 un risque de repr\u00e9sailles ;<\/li>\n<li>Le lanceur d&rsquo;alerte a des motifs raisonnables de croire que l&rsquo;infraction peut constituer un danger imminent ou manifeste pour l&rsquo;int\u00e9r\u00eat public.<\/li>\n<\/ul>\n<p>Les signalements externes peuvent \u00eatre effectu\u00e9s selon les modalit\u00e9s \u00e9tablies par les autorit\u00e9s belge concern\u00e9es\u00a0:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.fsma.be\/fr\/point-de-contact-lanceurs-dalerte\">Autorit\u00e9 des Services et March\u00e9s Financiers (FSMA)<\/a><\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/www.nbb.be\/fr\/supervision-financiere\/prevention-du-blanchiment-de-capitaux-et-du-financement-du-terrorisme-9\">Banque Nationale de Belgique<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Veuillez noter que le Whistleblowing n&rsquo;est pas le canal appropri\u00e9 pour signaler des probl\u00e8mes commerciaux. Les clients souhaitant signaler des probl\u00e8mes dans leur relation commerciale avec la banque peuvent soumettre une plainte en utilisant les canaux appropri\u00e9s. <\/strong><\/p>\n<\/div>\n\n\n        <\/div>\n    ","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-servicepage.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-4903","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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